Shipping & Returns
Everything you need to know about delivery, returns, and refunds.
Fast & Reliable Delivery
OZ Dental Mart ships dental instruments across Australia. We aim to process and dispatch orders quickly, and handle returns fairly in accordance with the Australian Consumer Law (ACL).
Last updated: June 20251–2 Days
Order processing time
3–7 Days
Standard delivery
1–3 Days
Express delivery
Free Shipping
Orders over $250 AUD
- Orders are processed within 1–2 business days.
- Delivery times: Standard (3–7 business days), Express (1–3 business days).
- Shipping fees are displayed at checkout. Free shipping may apply for orders over AUD $250.
- Tracking details are provided upon dispatch.
- Risk passes to the customer upon delivery.
- Change of Mind: Accepted within 14 days if items are unopened and unused. Return shipping is at the customer's cost.
- Faulty/Damaged Goods: Covered under the ACL. We cover return shipping.
- Non-Returnable Items: Opened/used dental instruments and custom orders.
- Refunds are processed back to the original payment method within 5–10 business days after inspection.
- Shipping fees are non-refundable (except for faulty or incorrect goods).
Provide your order number, reason, and evidence (photos if faulty). We will provide return instructions.
Need to Start a Return?
Contact our team and we'll guide you through the process.